Privacy Policy

The Data Controller is: Bikenos FZ Via Vincenzo Rossi 43 61122 Pesaro (PU) VAT: IT02754020416 Email: info@bikenos.com

We collect the following types of personal data: • Identification data: name, surname, email address, phone number • Shipping data: complete delivery address • Billing data: address, VAT number (for businesses), tax ID • Payment data: processed securely via Stripe (we do not store card data) • Browsing data: IP address, browser type, pages visited (via technical cookies)

Your personal data is processed for the following purposes: • Contract execution (order management, shipping, invoicing) • Legal obligations (accounting, tax regulations) • Transactional communications (order confirmations, shipping updates) • Customer support (responding to requests and complaints) • Direct marketing (only with explicit consent)

The processing of your data is based on: • Art. 6.1.b GDPR - Contract execution: for data necessary for order fulfillment • Art. 6.1.c GDPR - Legal obligation: for tax and accounting compliance • Art. 6.1.a GDPR - Consent: for newsletters and promotional communications • Art. 6.1.f GDPR - Legitimate interest: for fraud prevention and site security

Personal data is retained for the time strictly necessary: • Contractual data: 10 years from contract conclusion (tax obligations) • Billing data: 10 years (Italian tax regulations) • Marketing data: until consent withdrawal • Browsing data: maximum 13 months • User account: until deletion request

Your data may be shared with: • Couriers and shippers (for order delivery) • Stripe (for secure payment processing) • Supabase (for secure data storage) • Cloudinary (for image management) • Tax and legal consultants (for legal compliance) We do not sell or transfer your data to third parties for marketing purposes.

As a data subject, you have the right to: • Access: obtain confirmation of processing and copy of data • Rectification: correct inaccurate or incomplete data • Erasure: request deletion of data ("right to be forgotten") • Restriction: limit processing in certain circumstances • Portability: receive data in structured format • Objection: object to processing for legitimate reasons • Withdraw consent: withdraw consent at any time To exercise these rights, contact info@bikenos.com You also have the right to lodge a complaint with the Data Protection Authority.

This site uses strictly necessary technical cookies for its operation. For more information, see our Cookie Policy.

We reserve the right to modify this policy. Changes will be published on this page with the update date indicated. We invite you to consult this page periodically.