Returns & Refunds
Shop with peace of mind: if you're not satisfied, you can return the product within 30 days of purchase.
How to Make a Return
Contact Us
Send us an email or use the contact form with your order number and reason for return.
Pack the Product
Pack the product in its original packaging or suitable packaging that protects it during transport. Include the completed return form. Download return form
Ship
Ship the package to the address provided and keep the shipping receipt.
Return Address:
BIKENOS Via Vincenzo Rossi 43 61122 Pesaro (PU) Italy
Receive Your Refund
Once we receive and verify the return, we will process your refund within 14 days using the same payment method.
Return Conditions
Returns must be requested within 30 days of receiving the package
Products must be intact, unused and in original packaging with all accessories and seals
Return shipping costs are borne by the customer, unless there are defects
Products Excluded from Returns
- •Customized or made-to-measure products
- •Sealed products for hygiene reasons, if opened (e.g., underwear)
- •Products used beyond normal testing (e.g., actual use on an excursion)
- !PPE products with safety seals removed or damaged